ISO

In 1998, Linea Stradale obtained certification for the production and commercialization of brushes and spare parts for street sweepers according to the UNI EN ISO 9001 standard, which was later transformed into UNI EN ISO 9001:2008 and subsequently 9001:2015. This indicates that our company operates within a quality system, benefiting the services we provide.

At Linea Stradale, we understand that obtaining certification was not only an achievement but also a starting point for growth and improvement, with your collaboration.

Throughout its activity, LINEA STRADALE SRL has always paid special attention to the customers and their needs, aiming to achieve complete satisfaction. “The customer is always right” is one of the fundamental principles of LINEA STRADALE SRL.

The strong determination to achieve this goal has led the top management to adopt management methods that allow us to fulfill this purpose by designing a Quality System compliant with the UNI EN ISO 9001 standard.

In designing and implementing this system, the Management has kept the customers’ needs and expectations as a reference, translating them into the general guidelines of the Quality Policy, which can be expressed as follows:

• Achieving the highest levels of performance and service;
• Developing a management system that enables the most effective and efficient utilization of human, material, and economic resources;
• Integrating into the market and society while respecting and preserving the values of open communication and collaboration with the customer.

The Management of Linea Stradale S.r.l., in order to pursue the guidelines expressed in the Quality Policy, establishes the following objectives:

1. Develop a quality management system that prioritizes process improvement and prevention rather than corrective actions after problems occur;
2. Involve all personnel in the implementation and improvement activities of the system;
3. Provide products and services that meet the needs and expectations of customers, particularly in terms of technical value while safeguarding health and safety;
4. Conduct market research to find increasingly competitive items that satisfy customer needs;
5. Deliver services as accurately as possible through the use of highly qualified carriers that ensure reliability and compliance in deliveries;
6. Meet customer urgencies with reduced delivery times compared to the competition;
7. Provide all personnel with the necessary training and support to achieve complete customer satisfaction through competence and courtesy;
8. Carry out activities related to the service within the context of the quality management system compliant with the UNI EN ISO 9001 standard.

The Management of Linea Stradale S.r.l. is committed to achieving these objectives and supporting all levels of the company in planning, implementation, and verification of all necessary actions:

• Improve the current state towards new demonstrable results;
• Foster and clearly support the efforts of employees in pursuing these objectives;
• Provide appropriate presentation and dissemination of company decisions, outlining motivations and reasons;
• Raise awareness and involve all personnel in achieving quality objectives;
• Identify tools, methods, and resources consistent with established quality objectives;
• By implementing the quality management system based on the assessment of risks on processes and internal and external factors, efforts are directed towards particularly “sensitive” areas.

Another winning formula adopted and consolidated over the years by Linea Stradale S.r.l. is the attention paid to even the smallest customer needs. The company stands out in the market as it handles orders of both large and small sizes, satisfying the requirements of both “managerial” customers who periodically purchase large quantities and occasional customers who place one-time orders for modest quantities.